Problem routers

There are problem “monitorer” and problem solvers.

Their end-to-end communication is guaranteed by a long chain of problem routers.

Problem routers, while routing issues,  keep cc-ed a bunch of managers.

Message to problem solvers:  if you want to rapidly get the point, reply the “multi-routed” mail as if you were responding to the first sender only (even if you can’t find a single piece of his initial request).

Do not try to answer as if the whole chain should understand.

Routers simply pass the info.

Sometimes corrupt it.

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