When in hard times

In hard times you are exposed to some risks. You brain will look for excuses, for easy way out.

It will seem that complaining with someone else (i.e. your boss, your situation, the fact that you would need more money, that you should have done before and now it’s too late etc…) will seem a great solution.

Life is unfair, and you are simply a victim.

This will stuck you in a negative and dangerous state of mind where you must confirm this to yourself, then you will not do anything to get out from the  ”shit”-uation.

When in hard times, just some advices:

1) Don’t talk about problems, especially to your friends or people loving you. Just talk about HOW you are planning to overcome.

2) Don’t stop smiling and looking calm, especially when with people making you nervous. And do not try to be pathetically pitiable looking for some kind words from them. There is nobody able to make you feeling better. Or better there is just one: it’s you.

3) If you realize your situation hasn’t changed, just blame yourself. Then go standing in front of a mirror and tell your self ” what do I missed to try?”

4) When the bad feeling of dissatisfaction jumps in your mind, do not reject it, but mentally list yourself the things you have done to change your condition.

5) if you think you have done everything but anything worked, just tell yourself you must have missed something or maybe you haven’t treated every aspect with the necessary care. Then try to repeat better, much better what you just tried to do without success.

The rest will come.

If you feel the same problem is not solved after some month following the 5 points above, then you maybe do not have the problem you think you have. You maybe just need to feel in hard times. And you need to keep problems alive.

Just ten steps far from gettin’ back to the path you thought you’d lost

1) Think and visualize in your mind where/who/how you want to be in 12 months (15 minutes). You should just dream, don’t let constraints like “hey my wife won’t agree” or “I’d need lot of money” or “my friends would disapprove” enter your mind during this dreaming.

2) Sleep on it (just let it stay in your mind and go to sleep, it doesn’t matter if you actually dream of it or not)

3) Write it down, big font, black text on white sheet, print it.

4) With your dream right in front of you, write down a plan to achieve it, step by step. For each step add the month you should have it accomplished for. Again, no time for excuses or “it can’t be real”. Wipe these useless negatives out of your brain (by simply concentrating on writing down the plan).

5) Give it to a friend. A good one. Not your girlfriend or boyfriend. I mean a good Friend. He should just pick you “dream and plan” and read it carefully at home.

6) Meet the friend, offer him a cup of coffee and ask him “so?”. I mean, the question is not “do you think I can make it?” but should be “do you see something I missed out on my plan?” or “did you notice some point you can help me with?”

7) If your friend is not going to support you, or you realized he did not take you seriously enough, just thank him, find another friend and go back to step 5. If he smiles at you and proposes some support, make him promising he will help you to stay on track for the next 12 months.

8)That’s the hard part. Go to people that matters in your life, like your wife, girlfriend, parents, son or daughter. Be serious and read the project title. Tell them you love them but that you absolutely need to do that. Tell them that this is as important as your life is. Tell them it’s a matter of your happyness.

9) List on a paper all the things and activities that occupy your day and start crossing those not being useful for your project.

10) Pin up the 3 sheets (project in the middle, task sequence on the left and daily things to remove or suspend for 12 months on the right) where you can read it every morning when you jump out or bed and every evening you jump in.

The journey commences.

Good luck, happy holidays and happy new year.

Sincerely Yours,

Consules

Giving meaning to employee dissatisfaction

I believe there are three kind of reasons potentially leading to an unsatisfied relationship with the company you work for.

The first kind depends on general treatment; poor premises, no working tools, no training, poor communication, rude or absent relationships, insulting communication, being forced to work under unsafe or harmful conditions etc…
This is for me quite enough a good reason for leaving, as soon as you can.

The second kind of reason is money. If you are not paid what you are worth, or below common market values for your position, or even more seriously, performance reward agreements are not respected (or given unclear)
This is a sufficient reason too for getting out of there, at least if you are not sufficiently rich not to care about money.

Then there’s the third important set of reasons, that refers more closely to the relationship between you and your boss. Think about it, I wrote your boss, not your company, because under this fundamental perspective the company is your boss.
Does management care of you? Let’s dig into the meaning of “caring about you”?

Well, this is a point extremely important to clarify: to me, this means you should be given chances and conditions to grow and learn. In practice, this means that management should SHARE experiences and best practices. When this is not done, normally the excuse is “no time for this”. But this is extremely important. Feedback is fundamental.
Another important point refers to what you are requested to do. Are they giving you just “tasks” (or letting a client doing this) or are they assigning you responsibilities?
Are they encouraging you to improve so that you could perform better, and better and better, by giving you customized action plans, or do they just tell you an impersonal and collective “Thanks” at plenary meetings?
Are they present
, so that they can inspire you, teach you and even criticise you when necessary?

I often hear colleagues complaining about the fact they are on their own, no feedback, no praise, nothing at all.
But what about colleagues? Are you left alone also under this perspective, or is management at least trying to work on team building?

As you can see, the third point is very important. My experience is that it is the point to take care about when dealing with employee’s poor satisfaction.

And don’t forget that growing, and taking responsibilities, means measuring yourself on this.

If your people does not feel recognized, engaged, stimulated and appropriately paid, then think about that.

There is a peculiar job which is extremely at risk for the third point: it’s time and material consulting.

As for the first point, well it is easily overcoming: there are so many consulting firms you could switch to , and small firms still applying “slavery” are disappearing.

As for the second point almost same answer: are you really underpaid? Knock company next door. If you are worth more money, you’ll get them.

Let’s face the most interesting point then, the third one.

Here you have two possibilities: you can complain with management, or you can try to manage yourself some way and propose a solution.

In fact, management for time &material is generally pure commercial. Nevertheless,  you are literally surrounded by experienced, trained, professional colleagues you can involve in you personal growth journey.

Is it possible to reshape a new paradigm of relationship? Do you really think the guy approving you restaurant bill recipe should be the right one to take care of the “third” part?

Can you accept being inspired, informed by a “peer” in a mutual win- win relationship?

I think so. But one thing will still misses: career. But is that really true? And do you see a solution for this?

Tell me what you think.

Marty McFly, consultant

If you managed a Telco consulting firm, which areas would you focus at, in order to be ready in the next 3 years to be at the top of operator preferences?

Which problems will you be asked to solve or being aware and skilled of? Which keywords for expertise would you need to search for in seeking resumes?

I would launch this mini survey, proposing a few areas to choose among from the right sidebar.

Feel free to comment this post and add yours as well.

1) Network capacity crunch problem solvers

Capex will shortly increase carrier expenses on the network. Not just the new access technologies such as LTE (Long Term Evolution), but also growing investments in fibre deployments will be necessary in order to ensure networks support of applications and services demanding high bandwidth. Fibre-to-the-Home (FTTH) will move the copper off? It will probably seriously commence to take over.

While broadening network capacity, new paradigms of charging and service access management must be introduced to limit the bandwidth hunger.

The introduction of quality classes traffic management and tiered billing will ensure Mobile Internet remains functional despite the traffic increase, paying the bill for network enlargement too.

2) Service interoperability and end-to-end quality measure consultants

Starting from deeply investigating customers analytics, choices and behaviour, modelling the new customers habits scenario.

Effectively distinguishing between a local unpredictable failure from bad engineering. Apply a smart analytic approach for defining the forthcoming reference product for comparisons. Before basing your charging on quality, you must be sure of your service quality management.

3) Media consultants

I know, you’ll complain we have been talking about the streaming TV revolution for a long time. But hey, the TV screen is finally in your hands, her current name is tablet. Think about all the broadcasting technologies and best practices knowledge you can derive from Media consulting.

Will Telco and Media continue to be separated areas?

4) Cloud services and platform consultants

Here comes the troubles. It’s always the same story. Carrier relied on 3rd parties. When they tried to create and lead the change, they failed. At least so far. There will always be hunger of people proficient with services, from design to deployment. What’s important is to focus on the right ones.

5) Mobile platforms ecosystems experts

Mmmmhh, yes, that’s a good question. Do operator really need such expertise? I say ABSOLUTELY. The entire world of business can benefit from a more effective use of the stuff they have in their pocket for calling. How can we be so blind not to see that there should be a consulting firm demo in every web marketplace?

6) Advertising Value Chain Consultants

I have been hearing about that for more than 5 years. It’s well known that advertising drives a lot of money, but why this time should be different? Why should this become a hot area for consulting?

Apps in mobile has led Ads in mobile. But there could be hundreds of way to turn an ad into a great and funny user experience.

Moreover, business intelligence will customize offers and messages for the specific user, all that from data only carriers can access to.

Yelling “Android Users Are increasing” and “iPhone, iPad and Apple stuff  will enable several interesting services” is no more sufficient to make you an appealing consulting firm to ask for support.

Get Ready!

How many mails in your inbox? (always too many)

Today’s menu is “time management applied to effective mail management”.

I have been inspired by Prof. Randy Pausch lesson;

I strongly recommend you to spend 80 minutes on his video inspiring video (here)

I picked this important note from him:

your inbox is NOT your to-do list

How true it is.

Interruptions coming from the mail flow makes impossible to complete even the most simple task.

Look at those guys whose life is completely absorbed and “clocked” by instant messaging and social network.

To me they look like human network element, brain is always busy routing information. But processing is something different.

A great indication comes form this graph (credits to http://headrush.typepad.com/)

Twittercurve

Back to our inbox, the recommendation is to always  keep it almost empty.

Consider it like your desk. When it reaches the critical “randomness confusion zone”, you can’t even write a note on it (I saw people using the chair to sign a document with a borrowed pen).

As soon as a mail comes, you can process it first in terms of priority:

Is it more important than what I am doing right now?

Is it really worth reading it right now?

If it is not, just move it into a priority rank folder tree.

I’d recommend you to keep 3 folders, urgent, medium and “indefinitely postponable”.

Just place the incoming errand in one of these.

You have to remember that urgent and important are separate concepts, and you’d better work on a list ranked by importance rather than by urgency.

“Short term response required” on “low importance matter”  means postponable.

Indefinitely, or at least until you have enough time to worry about unimportant stuff.

I wish you never see that day dude.

Win Win

This is a WIN-WIN.

The day you discover yourself  more concerned about others perfomance than yours, it’s because you got it to be King.

Kings push, create movement, make things going on.

Working hard it’s not sufficient for both of them, either to be or to stay King.

But it’s  necessary.

No man is an island guys.

Problem routers

There are problem “monitorer” and problem solvers.

Their end-to-end communication is guaranteed by a long chain of problem routers.

Problem routers, while routing issues,  keep cc-ed a bunch of managers.

Message to problem solvers:  if you want to rapidly get the point, reply the “multi-routed” mail as if you were responding to the first sender only (even if you can’t find a single piece of his initial request).

Do not try to answer as if the whole chain should understand.

Routers simply pass the info.

Sometimes corrupt it.